Case Studies
Banking
Core Banking Loan System Support
Richard Schwartz
Managing Partner
Lukáš Pekara
IT Consultant
Challenge:
- A retail bank needed to change its IT provider responsible for mortgage loan processing.
- The existing system was functional, but support and development services lacked flexibility, service level agreements (SLAs) were unclear, and pricing was not competitive.
- The bank was looking for a reliable partner offering dependable support, transparent communication, and scalable services under clear and predictable terms.
Solution:
- We conducted a workshop to assess services, as well as licensing, legal aspects, and existing documentation.
- Together with the client, we defined the target service parameters and prepared a transition plan, including the future service model and commercial framework.
- We then took over the system, established service procedures, and launched pilot support operations.
Project Timeline:
4-5 months
Transition to stable operations
Results:
Stable SLA-based support
Scalable team
Preserved know-how
Transparent collaboration
Readiness for growth and modernization
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